our happiness guarantee

We want you to love our products as much as we do. If for any reason you are not completely happy you can return the item within 14 days for a full refund or exchange depending on the item. As long as both the packaging and the goods themselves remain intact. If you are exchanging a product for any reason you will not be charged postage again. Ask for proof of postage from your Post Office. We cannot refund items lost or broken during transit. You can email info@luxeville.co.uk for help or call us on 020 7603 6443 and we will get back to you. Our returns address is:

Luxeville
3 Hofland Road
London W14 0LN